Customer Grievance Redressal
Vyaparavijayam Trades & Agencies Pvt. Ltd.
NBFC – RBI Registration No. B.1600174 dated 27.03.2002
We Are Here to Help
Vyaparavijayam Trades & Agencies Pvt. Ltd. is committed to providing fair, transparent and responsive services to its customers.
If you have a query, concern or complaint relating to our products or services, you may contact us through the grievance redressal channels provided below.
Our grievance redressal mechanism provides a clear and structured process for registering, reviewing and resolving customer complaints.
Customers are encouraged to first approach the Company through the channels provided below so that the matter can be examined and resolved promptly.
Grievance Redressal Process
Level 1
Customer Care
Register Your Complaint
Customers may first contact our Customer Care team to register their query, concern or complaint.
Contact Number:
0487-2424289
Email:
mail@vyaparavijayam.com
Upon receipt of a complaint, the Company will provide an acknowledgement / complaint reference, wherever applicable, to facilitate follow-up.
↓
Level 2
Branch Manager
Branch-Level Resolution
If the matter is not satisfactorily resolved through Customer Care, the customer may approach the Branch Manager of the concerned branch for further review and resolution.
Contact:
Concerned Branch Manager
Customers may submit the complaint in writing or through the available communication channels at the branch.
↓
Level 3
Grievance Redressal Officer
Formal Grievance Review
If the complaint remains unresolved or the customer is dissatisfied with the response received, the matter may be escalated to the Company's Grievance Redressal Officer.
Grievance Redressal Officer:
Name: Afsal A
Email: mail@vyaparavijayam.com
Phone:
+91 7356672225
Address:
Vyaparavijayam Trades & Agencies Pvt. Ltd.
Adam Bazar, Rice Bazar
Thrissur – 680001
Kerala, India
The Grievance Redressal Officer will examine the complaint and take appropriate steps for resolution in accordance with the Company's grievance redressal procedure and applicable RBI requirements.
↓
Level 4
Senior Management Escalation
Further Internal Review
If the customer remains dissatisfied after the response from the Grievance Redressal Officer, the complaint may be escalated for further internal review by the Company's senior management.
Senior Grievance Escalation Officer:
Name: Ramya K R
Email:
ramya.kr@vyaparavijayam.com
Phone:
+91 77368 22287
Address:
Vyaparavijayam Trades & Agencies Pvt. Ltd.
Adam Bazar, Rice Bazar
Thrissur – 680001
Kerala, India
Time Frame for Grievance Redressal
The Company endeavours to resolve customer complaints promptly and fairly.
Complaints will ordinarily be addressed within 30 days from the date of receipt, subject to the nature and complexity of the complaint and applicable regulatory requirements.
Where additional time is required, the customer will be informed appropriately.
Important Information for Customers
Customers are requested to provide sufficient details while registering a complaint, including, wherever applicable:
- Customer name
- Loan / account number
- Branch details
- Mobile number and email address
- Date and details of the transaction or issue
- Description of the complaint
- Relevant supporting documents
- Details of any previous communication regarding the complaint
Providing complete information will help the Company examine and resolve the complaint efficiently.
Contact Us
Vyaparavijayam Trades & Agencies Pvt. Ltd.
Adam Bazar, Rice Bazar
Thrissur – 680001
Kerala, India
Customer Care: 0487-2424289
Email: mail@vyaparavijayam.com
Customer Assistance
We encourage our customers to contact us whenever they have a query or concern. Our objective is to provide a fair, transparent and timely resolution to customer grievances.